PARAMEDIC ASSOCIATION OF CANADA
NOCP Area 2: Communications
EMR | PCP | ACP | CCP | |
GENERAL COMPETENCY 2.1 Practice effective oral communication skills. | ||||
SPECIFIC COMPETENCY | SUB COMPETENCIES | |||
2.1.a Deliver an organized, accurate and relevant report utilizing telecommunication devices. | S | S | S | S |
Identify relevant legislation and regulations. | Identify relevant legislation and regulations. | Identify relevant legislation and regulations. | Identify relevant legislation and regulations. | |
List the components of effective telecommunication. | List the components of effective telecommunication. | List the components of effective telecommunication. | List the components of effective telecommunication. | |
Describe the components of a telecommunication report. | Describe the components of a telecommunication report. | Describe the components of a telecommunication report. | Describe the components of a telecommunication report. | |
Organize information for a telecommunication report. | Organize information for a telecommunication report. | Organize information for a telecommunication report. | Organize information for a telecommunication report. | |
Identify various telecommunication devices. | Identify various telecommunication devices. | Identify various telecommunication devices. | Identify various telecommunication devices. | |
Describe the operational features of various telecommunication devices. | Describe the operational features of various telecommunication devices. | Describe the operational features of various telecommunication devices. | Describe the operational features of various telecommunication devices. | |
Demonstrate use of various telecommunication devices. | Operate various telecommunication devices. | Operate various telecommunication devices. | Operate various telecommunication devices. | |
Demonstrate an organized, accurate and relevant telecommunication report. | Perform an organized, accurate and relevant telecommunication report. | Perform an organized, accurate and relevant telecommunication report. | Perform an organized, accurate and relevant telecommunication report. | |
2.1.b Deliver an organized, accurate and relevant verbal report. | S | P | P | P |
List the components of effective verbal communication. | List the components of effective verbal communication. | List the components of effective verbal communication. | List the components of effective verbal communication. | |
Describe the components of a verbal report. | Describe the components of a verbal report. | Describe the components of a verbal report. | Describe the components of a verbal report. | |
Organize information for a verbal report. | Organize information for a verbal report. | Organize information for a verbal report. | Organize information for a verbal report. | |
Demonstrate an organized, accurate and relevant verbal report. | Perform an organized, accurate and relevant verbal report. | Perform an organized, accurate and relevant verbal report. | Perform an organized, accurate and relevant verbal report. | |
2.1.c Deliver an organized, accurate and relevant patient history. | S | P | P | P |
List the components of a patient history. | List the components of a patient history. | List the components of a patient history. | List the components of a patient history. | |
Organize a patient history for the purposes of oral communication. | Organize a patient history for the purposes of oral communication. | Organize a patient history for the purposes of oral communication. | Organize a patient history for the purposes of oral communication. | |
Communicate an organized, accurate and relevant patient history. | Communicate an organized, accurate and relevant patient history. | Communicate an organized, accurate and relevant patient history. | Communicate an organized, accurate and relevant patient history. | |
2.1.d Provide information to patient about their situation and how they will be cared for. | S | P | P | P |
Identify information that should be communicated to the patient. | Identify information that should be communicated to the patient. | Identify information that should be communicated to the patient. | Identify information that should be communicated to the patient. | |
Evaluate patient comprehension. | Evaluate patient comprehension. | Evaluate patient comprehension. | Evaluate patient comprehension. | |
Communicate to patient their situation and how they will be cared for. | Communicate to patient their situation and how they will be cared for. | Communicate to patient their situation and how they will be cared for. | Communicate to patient their situation and how they will be cared for. | |
Adapt communication based on patientÕs apparent comprehension. | Adapt communication based on patientÕs apparent comprehension. | Adapt communication based on patientÕs apparent comprehension. | ||
Reference Page 1 - GENERAL COMPETENCY 2.1 Practice effective oral communication skills. | ||||
2.1.e Interact effectively with the patient, relatives and bystanders who are in stressful situations. | S | P | P | P |
List factors that contribute to stress in patients, relatives and bystanders. | List factors that contribute to stress in patients, relatives and bystanders. | List factors that contribute to stress in patients, relatives and bystanders. | List factors that contribute to stress in patients, relatives and bystanders. | |
Identify verbal and non-verbal indicators of stress. | Identify verbal and non-verbal indicators of stress. | Identify verbal and non-verbal indicators of stress. | Identify verbal and non-verbal indicators of stress. | |
Describe techniques to maximize the effectiveness of communication. | Discuss techniques to maximize the effectiveness of communication. | Discuss techniques to maximize the effectiveness of communication. | Discuss techniques to maximize the effectiveness of communication. | |
Choose techniques to maximize the effectiveness of communication. | Choose techniques to maximize the effectiveness of communication. | Choose techniques to maximize the effectiveness of communication. | Choose techniques to maximize the effectiveness of communication. | |
Demonstrate communication techniques during stressful situations. | Adapt communication techniques during stressful situations. | Adapt communication techniques during stressful situations. | Adapt communication techniques during stressful situations. | |
2.1.f Speak in language appropriate to the listener. | S | P | P | P |
Identify basic communication needs. | Identify basic communication needs. | Identify basic communication needs. | Identify basic communication needs. | |
Describe common communication barriers. | Describe common communication barriers. | Describe common communication barriers. | Describe common communication barriers. | |
Describe methods of meeting basic communication needs. | Discuss methods of meeting basic communication needs. | Discuss methods of meeting basic communication needs. | Discuss methods of meeting basic communication needs. | |
Adapt communication techniques effectively. | Adapt communication techniques effectively. | Adapt communication techniques effectively. | Adapt communication techniques effectively. | |
2.1.g Use appropriate terminology. | S | P | P | P |
Define common medical terminology. | Define common medical terminology. | Define common medical terminology. | Define common medical terminology. | |
Integrate medical and non-medical terminology. | Integrate medical and non-medical terminology. | Integrate medical and non-medical terminology. | Integrate medical and non-medical terminology. | |
Reference Page 1 - GENERAL COMPETENCY 2.1 Practice effective oral communication skills. | ||||
GENERAL COMPETENCY 2.2 Practice effective written communication skills. | ||||
SPECIFIC COMPETENCY | SUB COMPETENCIES | |||
2.2.a Record organized, accurate and relevant patient information. | S | P | P | P |
Organize patient information for the purposes of a written report. | Organize patient information for the purposes of a written report. | Organize patient information for the purposes of a written report. | Organize patient information for the purposes of a written report. | |
Communicate accurate, organized and relevant documentation. | Communicate accurate, organized and relevant documentation. | Communicate accurate, organized and relevant documentation. | Communicate accurate, organized and relevant documentation. | |
2.2.b Prepare professional correspondence. | N | A | A | A |
List common items of professional correspondence. | List common items of professional correspondence. | List common items of professional correspondence. | ||
Describe essential elements of professional correspondence. | Describe essential elements of professional correspondence. | Describe essential elements of professional correspondence. | ||
GENERAL COMPETENCY 2.3 Practice effective non-verbal communication skills. | ||||
SPECIFIC COMPETENCY | SUB COMPETENCIES | |||
2.3.a Employ effective non-verbal behaviour. | A | S | S | S |
Describe non-verbal behaviours. | Describe non-verbal behaviours. | Describe non-verbal behaviours. | Describe non-verbal behaviours. | |
List examples of non-verbal behaviours that may impact others positively. | List examples of non-verbal behaviours that may impact others positively. | List examples of non-verbal behaviours that may impact others positively. | List examples of non-verbal behaviours that may impact others positively. | |
List examples of non-verbal behaviours that may impact others negatively. | List examples of non-verbal behaviours that may impact others negatively. | List examples of non-verbal behaviours that may impact others negatively. | List examples of non-verbal behaviours that may impact others negatively. | |
Identify cultural factors that may affect non-verbal communication. | Identify cultural factors that may affect non-verbal communication. | Identify cultural factors that may affect non-verbal communication. | Identify cultural factors that may affect non-verbal communication. | |
Identify growth and development factors that may affect non-verbal communication. | Identify growth and development factors that may affect non-verbal communication. | Identify growth and development factors that may affect non-verbal communication. | ||
Identify personal factors that may affect non-verbal communication. | Identify personal factors that may affect non-verbal communication. | Identify personal factors that may affect non-verbal communication. | ||
Acknowledge the relationship between positive non-verbal behaviour and personal feelings. | Acknowledge the relationship between positive non-verbal behaviour and personal feelings. | Acknowledge the relationship between positive non-verbal behaviour and personal feelings. | Acknowledge the relationship between positive non-verbal behaviour and personal feelings. | |
Demonstrate non-verbal behaviour that positively impacts communication. | Demonstrate non-verbal behaviour that positively impacts communication. | Demonstrate non-verbal behaviour that positively impacts communication. | ||
2.3.b Practice active listening techniques. | S | P | P | P |
Define "active listening". | Define "active listening". | Define "active listening". | Define "active listening". | |
Acknowledge the relationship between sincerity, genuine interest and active listening. | Acknowledge the relationship between sincerity, genuine interest and active listening. | Acknowledge the relationship between sincerity, genuine interest and active listening. | Acknowledge the relationship between sincerity, genuine interest and active listening. | |
Demonstrate active listening in interactions with colleagues, patients and others. | Perform active listening in interactions with colleagues, patients and others. | Perform active listening in interactions with colleagues, patients and others. | Perform active listening in interactions with colleagues, patients and others. | |
Communicate openly despite the impeding non-verbal behaviour of others. | Communicate openly despite the impeding non-verbal behaviour of others. | Communicate openly despite the impeding non-verbal behaviour of others. | Communicate openly despite the impeding non-verbal behaviour of others. | |
2.3.c Establish trust and rapport with patients and colleagues. | A | P | P | P |
List behaviours that help establish trust. | List behaviours that help establish trust. | List behaviours that help establish trust. | List behaviours that help establish trust. | |
List behaviours that help establish rapport. | List behaviours that help establish rapport. | List behaviours that help establish rapport. | List behaviours that help establish rapport. | |
Describe feedback that indicates that trust and rapport have been established. | Describe feedback that indicates that trust and rapport have been established. | Describe feedback that indicates that trust and rapport have been established. | Describe feedback that indicates that trust and rapport have been established. | |
Receive feedback that indicates that trust and rapport have been established. | Receive feedback that indicates that trust and rapport have been established. | Receive feedback that indicates that trust and rapport have been established. | Receive feedback that indicates that trust and rapport have been established. | |
Demonstrate behaviour that promotes trust and rapport. | Demonstrate behaviour that promotes trust and rapport. | Demonstrate behaviour that promotes trust and rapport. | ||
Reference Page 5 - GENERAL COMPETENCY 2.3 Practice effective non-verbal communication skills. | ||||
2.3.d Recognize and react appropriately to non-verbal behaviours. | A | P | P | P |
Distinguish threatening and non-threatening behaviours. | Distinguish threatening and non-threatening behaviours. | Distinguish threatening and non-threatening behaviours. | Distinguish threatening and non-threatening behaviours. | |
Identify behaviours that diffuse hostility. | Identify behaviours that diffuse hostility. | Identify behaviours that diffuse hostility. | ||
Discuss behaviours that may provoke hostile behaviour in others. | Discuss behaviours that may provoke hostile behaviour in others. | Discuss behaviours that may provoke hostile behaviour in others. | ||
Evaluate reactions to positive and negative patient behaviours. | Evaluate reactions to positive and negative patient behaviours. | Evaluate reactions to positive and negative patient behaviours. | ||
Choose appropriate patient care options. | Choose appropriate patient care options. | Choose appropriate patient care options. | ||
Demonstrate ability to manage hostile situations. | Demonstrate ability to manage hostile situations. | Demonstrate ability to manage hostile situations. | ||
Reference Page 5 - GENERAL COMPETENCY 2.3 Practice effective non-verbal communication skills. | ||||
GENERAL COMPETENCY 2.4 Practice effective interpersonal relations. | ||||
SPECIFIC COMPETENCY | SUB COMPETENCIES | |||
2.4.a Treat others with respect. | S | P | P | P |
Define "respect". | Define "respect". | Define "respect". | Define "respect". | |
List examples of ways to demonstrate respect. | List examples of ways to demonstrate respect. | List examples of ways to demonstrate respect. | List examples of ways to demonstrate respect. | |
Identify cultural differences that affect the demonstration of respect. | Identify cultural differences that affect the demonstration of respect. | Identify cultural differences that affect the demonstration of respect. | Identify cultural differences that affect the demonstration of respect. | |
Value respect in patient care. | Value respect in patient care. | Value respect in patient care. | Value respect in patient care. | |
Demonstrate behaviour that is respectful to patients. | Demonstrate behaviour that is respectful to patients. | Demonstrate behaviour that is respectful to patients. | Demonstrate behaviour that is respectful to patients. | |
Adjust actions as appropriate, consistent with othersÕ expectations of respectful behaviour. | Adjust actions as appropriate, consistent with othersÕ expectations of respectful behaviour. | Adjust actions as appropriate, consistent with othersÕ expectations of respectful behaviour. | ||
2.4.b Employ empathy and compassion while providing care. | S | P | P | P |
Define Ã’empathy". | Define Ã’empathy". | Define Ã’empathy". | Define Ã’empathy". | |
Define Ã’compassion". | Define Ã’compassion". | Define Ã’compassion". | Define Ã’compassion". | |
Define Ã’sympathy". | Define Ã’sympathy". | Define Ã’sympathy". | Define Ã’sympathy". | |
Distinguish between empathy, sympathy and compassion. | Distinguish between empathy, sympathy and compassion. | Distinguish between empathy, sympathy and compassion. | ||
Describe behaviours that convey empathy and compassion. | Describe behaviours that convey empathy and compassion. | Describe behaviours that convey empathy and compassion. | Describe behaviours that convey empathy and compassion. | |
Value empathy and compassion. | Value empathy and compassion. | Value empathy and compassion. | Value empathy and compassion. | |
Demonstrate empathy and compassion. | Demonstrate empathy and compassion. | Demonstrate empathy and compassion. | Demonstrate empathy and compassion. | |
2.4.c Recognize and react appropriately to persons exhibiting emotional reactions. | A | P | P | P |
List common emotional reactions exhibited by patients, relatives, bystanders and paramedics. | List common emotional reactions exhibited by patients, relatives, bystanders and paramedics. | List common emotional reactions exhibited by patients, relatives, bystanders and paramedics. | List common emotional reactions exhibited by patients, relatives, bystanders and paramedics. | |
List common coping mechanisms. | List common coping mechanisms. | List common coping mechanisms. | List common coping mechanisms. | |
Describe positive and negative aspects of coping mechanisms. | Describe positive and negative aspects of coping mechanisms. | Describe positive and negative aspects of coping mechanisms. | Describe positive and negative aspects of coping mechanisms. | |
Identify verbal means of supporting others displaying emotional reactions and coping mechanisms. | Identify verbal means of supporting others displaying emotional reactions and coping mechanisms. | Identify verbal means of supporting others displaying emotional reactions and coping mechanisms. | Identify verbal means of supporting others displaying emotional reactions and coping mechanisms. | |
Identify non-verbal means of supporting others displaying emotional reactions and coping mechanisms. | Identify non-verbal means of supporting others displaying emotional reactions and coping mechanisms. | Identify non-verbal means of supporting others displaying emotional reactions and coping mechanisms. | Identify non-verbal means of supporting others displaying emotional reactions and coping mechanisms. | |
Value the provision of emotional support. | Value the provision of emotional support. | Value the provision of emotional support. | Value the provision of emotional support. | |
Demonstrate behaviours that provide emotional support. | Demonstrate behaviours that provide emotional support. | Demonstrate behaviours that provide emotional support. | Demonstrate behaviours that provide emotional support. | |
Identify community resources that may assist those in need. | Identify community resources that may assist those in need. | Identify community resources that may assist those in need. | Identify community resources that may assist those in need. | |
Reference Page 8 - GENERAL COMPETENCY 2.4 Practice effective interpersonal relations. | ||||
2.4.d Act in a confident manner. | S | P | P | P |
Define "confidence". | Discuss confidence. | Discuss confidence. | Discuss confidence. | |
Identify the impact of confidence on patient care. | Identify the impact of confidence on patient care. | Identify the impact of confidence on patient care. | Identify the impact of confidence on patient care. | |
Identify risks associated with over confidence. | Identify risks associated with over confidence. | Identify risks associated with over confidence. | Identify risks associated with over confidence. | |
Choose behaviours that display confidence. | Choose behaviours that display confidence. | Choose behaviours that display confidence. | Choose behaviours that display confidence. | |
Adjust behaviour to exhibit an appropriate level of confidence. | Adjust behaviour to exhibit an appropriate level of confidence. | Adjust behaviour to exhibit an appropriate level of confidence. | Adjust behaviour to exhibit an appropriate level of confidence. | |
2.4.e Act assertively as required. | S | P | P | P |
Discuss assertive behaviour. | Discuss assertive behaviour. | Discuss assertive behaviour. | Discuss assertive behaviour. | |
Discuss aggressive behaviour. | Discuss aggressive behaviour. | Discuss aggressive behaviour. | Discuss aggressive behaviour. | |
Distinguish assertive and aggressive behaviour. | Distinguish assertive and aggressive behaviour. | Distinguish assertive and aggressive behaviour. | Distinguish assertive and aggressive behaviour. | |
Describe techniques of assertive behaviour. | Describe techniques of assertive behaviour. | Describe techniques of assertive behaviour. | Describe techniques of assertive behaviour. | |
Evaluate assertive behaviour. | Evaluate assertive behaviour. | Evaluate assertive behaviour. | ||
Choose assertive behaviour when appropriate. | Choose assertive behaviour when appropriate. | Choose assertive behaviour when appropriate. | Choose assertive behaviour when appropriate. | |
Demonstrate appropriate assertive behaviour in interactions. | Perform appropriate assertive behaviour in interactions. | Perform appropriate assertive behaviour in interactions. | Perform appropriate assertive behaviour in interactions. | |
Adapt assertive behaviour as appropriate. | Adapt assertive behaviour as appropriate. | Adapt assertive behaviour as appropriate. | ||
Reference Page 8 - GENERAL COMPETENCY 2.4 Practice effective interpersonal relations. | ||||
2.4.f Employ diplomacy, tact and discretion. | S | P | P | P |
Define "diplomacy". | Define "diplomacy". | Define "diplomacy". | Define "diplomacy". | |
Define "tact". | Define "tact". | Define "tact". | Define "tact". | |
Define "discretion". | Define "discretion". | Define "discretion". | Define "discretion". | |
Evaluate the impact of diplomacy, tact and discretion. | Evaluate the impact of diplomacy, tact and discretion. | Evaluate the impact of diplomacy, tact and discretion. | ||
Value diplomacy, tact, and discretion. | Value diplomacy, tact, and discretion. | Value diplomacy, tact, and discretion. | Value diplomacy, tact, and discretion. | |
Demonstrate behaviour showing diplomacy, tact, and discretion. | Adapt behaviour to show diplomacy, tact, and discretion. | Adapt behaviour to show diplomacy, tact, and discretion. | Adapt behaviour to show diplomacy, tact, and discretion. | |
2.4.g Employ conflict resolution skills. | S | S | S | S |
Define Ã’conflict". | Define Ã’conflict". | Define Ã’conflict". | Define Ã’conflict". | |
Identify situations of potential conflict. | Identify situations of potential conflict. | Identify situations of potential conflict. | Identify situations of potential conflict. | |
Describe basic conflict resolution strategies. | Discuss basic conflict resolution strategies. | Discuss basic conflict resolution strategies. | Discuss basic conflict resolution strategies. | |
Justify the use of basic conflict resolution skills. | Justify the use of basic conflict resolution skills. | Justify the use of basic conflict resolution skills. | Justify the use of basic conflict resolution skills. | |
Demonstrate basic conflict resolution skills. | Demonstrate basic conflict resolution skills. | Demonstrate basic conflict resolution skills. | Demonstrate basic conflict resolution skills. | |
Reference Page 8 - GENERAL COMPETENCY 2.4 Practice effective interpersonal relations. |